Terms of Service

Please read these terms carefully before using our services

Last updated: December 31, 2024

Acceptance of Terms

By accessing and using the Hidden Gem Haven website, making a purchase, or using our services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

Product Sales & Final Sale Policy

Final Sale Notice

All products sold by Hidden Gem Haven are final sale. No returns, exchanges, or refunds will be provided except in cases of shipping damage or merchant error.

By making a purchase, you acknowledge:

You have read and understood our cancellation and refund policies
You understand that TCG products are sold as collectibles with inherent value fluctuations
You will not initiate chargebacks or payment disputes without first contacting us
You are purchasing products in their current condition as described

Payment and Billing

Accepted Payment Methods

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• PayPal
• Apple Pay
• Google Pay

Billing Terms

• Payment is required at time of order
• All prices are in USD
• Taxes and shipping calculated at checkout
• Failed payments may result in order cancellation

Chargeback Policy

Unauthorized chargebacks or payment disputes may result in account suspension and collection efforts. Please contact us directly to resolve any payment issues before involving your financial institution.

Shipping and Delivery

Shipping Responsibility

We carefully package all items and ship via reputable carriers. Once shipped:

• Delivery timeframes are estimates only
• Risk of loss transfers to buyer upon shipment
• Tracking information will be provided
• Insurance available for high-value orders

Delivery Issues

• Lost packages: Contact carrier first, then us
• Damaged packages: Refuse delivery or photo document
• Wrong address: Customer responsibility
• Delivery delays: Beyond our control

Product Information & Disclaimers

Product Descriptions

We strive for accuracy in all product descriptions, but:

• Pack contents are randomized and not guaranteed
• Card conditions are subjective and may vary
• Colors may appear different on various devices
• Market values fluctuate and are not guaranteed

Collectible Nature Disclaimer

Trading card games are collectibles with inherent randomness. Purchase outcomes (pack pulls, card values, etc.) are based on chance and manufacturer distribution. We make no guarantees about specific cards or values you may receive.

User Conduct & Prohibited Activities

Users of our website and services agree not to:

Prohibited Actions

• Make fraudulent purchases
• Use automated scripts or bots
• Attempt to manipulate pricing
• Resell for commercial purposes without permission
• Violate any applicable laws

Expected Conduct

• Provide accurate information
• Communicate respectfully
• Honor purchase commitments
• Report issues promptly
• Respect intellectual property

Limitation of Liability

To the fullest extent permitted by law, Hidden Gem Haven shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits or revenue
Loss of data or information
Business interruption
Market value fluctuations of purchased items
Disappointment with randomized product contents

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the new terms.

We recommend checking this page periodically for updates. Material changes will be noted with updated dates.

If you have any questions about these Terms of Service, please contact us:

hiddengemhaven1@gmail.com

Hidden Gem Haven - Trading Card Game Specialists