Privacy Policy

How we collect, use, and protect your personal information

Last updated: December 31, 2024

Information We Collect

Account Information

• Name and email address
• Phone number (optional)
• Account preferences
• Profile information

Order Information

• Billing and shipping addresses
• Payment information (encrypted)
• Purchase history
• Order preferences

Website Usage

• Pages visited and time spent
• Search queries
• Device and browser information
• IP address and location data

Communication

• Email correspondence
• Customer service interactions
• Newsletter subscriptions
• Feedback and reviews

How We Use Your Information

We use your information to:

Order Processing

• Process and fulfill orders
• Send order confirmations and updates
• Handle returns and customer service
• Prevent fraud and security issues

Communication

• Send newsletters (with consent)
• Provide customer support
• Send important account updates
• Respond to inquiries

Website Improvement

• Analyze website usage patterns
• Improve user experience
• Optimize site performance
• Develop new features

Legal Compliance

• Comply with legal obligations
• Enforce terms of service
• Protect rights and safety
• Resolve disputes

Information Sharing and Disclosure

We DO NOT sell your personal information

Your personal data will never be sold to third parties for marketing purposes.

We may share information with:

Service Providers

• Payment processors (Stripe, PayPal)
• Shipping companies
• Cloud hosting services
• Analytics providers

Legal Requirements

• Court orders or subpoenas
• Law enforcement requests
• Regulatory compliance
• Protection of rights and safety

Data Security

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security updates and patches
• Secure payment processing

Access Controls

• Limited employee access to data
• Multi-factor authentication
• Regular access reviews
• Secure backup systems

Important Note

While we implement strong security measures, no system is 100% secure. Please use strong passwords and keep your account information confidential.

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience:

Essential Cookies

Required for basic website functionality, shopping cart, and user authentication.

Analytics Cookies

Help us understand how visitors use our site to improve performance.

Preference Cookies

Remember your settings and preferences for a better experience.

Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

Your Privacy Rights

You have the following rights regarding your personal information:

Access

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your data (subject to legal requirements)

Portability

Export your data in a readable format

Opt-out

Unsubscribe from marketing communications

Object

Object to certain types of data processing

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on this page
Updating the "Last updated" date
Sending email notification for significant changes
Displaying a notice on our website

If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

hiddengemhaven1@gmail.com

Subject: Privacy Policy Inquiry